Quality: To sell or to do

I am sure Paul’s March blog post has brought back some pleasant and not-so-pleasant memories to many quality professionals across the world, reminiscing just what made them click with quality in their respective organizations. Some had a dream run, while the remaining many are still pushing the cart at a pace not many would envy.

Over my professional experience as a Quality consultant in the past and now as a full-time in-house Quality practitioner, I realized the one single factor that drives Quality in an organization is – Top management leadership and commitment. If the quality belief exists at the top, it will reflect in the bottomline, by default. The point here is even if you make the most saleable pitch on quality to senior executives and public officials and they buy in, what is the probability that they would be committed to it in the long run?

I liked what square peg Scott Rutherford said in his post “Quality sells best when it is integrated or created into an organization’s culture” – I say if it’s integrated or created into the organization’s culture, I see it sold already!  HOW to get it integrated and created into the culture of the organization is the 70 year old question.

Paul says in his post, “I know this question has plagued the quality community for close to 70 years”. And we still don’t have a universal answer to this question? Its clear there is something amiss. One of the main reasons I stopped selling quality few years back, and started what we call the Lead by example’ methodology. My passion for quality has not waned, only that I believe leading by example has far more power than just a sales pitch. It plants a belief system in people around you. It works for me. Now, I try to DO quality.

That’s probably the only sales pitch I found sustainable quality in.

Ciao.

Advertisements

About Sam4Quality
Hey, I'm Sameer Chougle and I've been chosen as one of the Influential Voices of ASQ by ASQ. Quite an honor for me, I must say! I generally don't quite write much about me as I believe 'Beauty remains in the eyes of the beholder'. However, for the beauty to show, someone needs to behold me, so. I am currently engaged as a Quality Assurance Unit Head with a leading construction and contracting company in Kuwait. A Chemical engineer by academics, I soon became a passionate advocate of quality, having consulted 9 companies in Kuwait towards QMS certification. Currently, pursuing a Masters program in operations management, I am also a certified QMS, OHSAS Lead Auditor, EMS Internal Auditor and Six Sigma Green Belt. My simplest and most favored quality tool is Plan-Do-Check-Act (PDCA) - it can be applied to ANY process, and I mean any process --> personal, work, academic, anything! I love mentoring my younger colleagues towards quality, and my guess is they love it too! A lot many educative years down the lane, I'd like to be known as a person 'who did quality in everything, for everything and everyone'! Late last year, I was honored by American Society for Quality as one of the ’40 new Voices of Quality’, and published as a featured candidate in their Nov 2011 issue of Quality Progress magazine.

5 Responses to Quality: To sell or to do

  1. Bulah Glavin says:

    I really like your writing style, superb info , appreciate it for putting up : D.

  2. Like the idea of “Leading by example” and the commitment of the top management is crucial. As I said on my post: It is sad we have to use the word “convince”. I think senior executives must have the knowledge necessary and the commitment to discuss, with quality professionals, about quality improvements/goals instead of being convinced to take a decision for the company benefit.

    Nice post!

    Jimena Calfa
    ASQ Influential Voices Member
    onquality.blogspot.com

    • Sam4Quality says:

      Thanks for dropping in Jimena. Appreciated. You are so very correct, senior execs need to have the relevant knowledge and commitment to discuss quality issues with quality professionals. If they ain’t convinced after 70 years, they still would’nt. Our job then is to just keep doing our job.

      Keep in touch.

  3. Sameer, appreciate the mention. Agree with you that leading by example is key. Some days are just harder than others…

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: