Happy in the Quality field – A reality check…

Happiness is a state of mind, and the human state of mind is never constant. Paul Borawski’s post asking whether Quality professionals are happy on the job is a partial reverberation of the preceding post by Paul and the subsequent responses by fellow Influential Voices. How well each one of every quality professional across the world is able to Raise the Voice of Quality is a direct indicator of how happy and content he/she is. However, it is never constant.

If Forbes named software quality professionals as the happiest on the job, I see that quality professionals in general are not far behind on the happiness quotient. There are many inherent reasons behind this – Paul used some parameters (Interesting, Frustating, Rewarding, Challenging) to present job happiness based on which I would like to rate mine on 10, where 10 being the highest/best:

I’d give ‘Interesting’ an 8.0/10.0 – This is the best part about a Quality professional’s role. Our jobs demand quite a lot of variation, from interacting with literally all departments, divisions, projects sites across the company including interaction with suppliers and subcontractors- to role change from ensuring basic document control, developing critical procedures, conducting a quality audit, detecting a product defect at the right time, applying simple yet effective quality tools, preparing and analyzing quality reports, taking process improvement initiatives, solving a customer complaint, measuring customer satisfaction or just ensuring business processes are running efficiently. There’s so much to do yet it’s never enough. Another important aspect which makes this job all the more interesting is, we as quality professionals, need to be constant creative thinkers in order to ensure that continual improvement is really continuous.

For me, Frustrating’ would take a 6.0/10.0 although it varies from time to time, depending on the nature of the problem and the willingness of the management to involve themselves in finding a real quality solution. Quite often, there’s disappointment, but then haven’t we all learnt to bite the dust….?

‘Rewarding’ is an 8.0/10.0 – There’s nothing more rewarding than receiving a pat on the back from your superior for an improvement well executed. The sense of achievement is tremendous when fellow colleagues, managers and superiors look up to you for a sensible discussion to find a healthy solution to a particular quality problem at hand. Like I’ve always said to all newbies and professionals alike, money comes for those to work hard, smart and with sincerity, so I will not delve into it here.

A true quality professional would be one who stood ground on his beliefs in the most hostile situations. Whether he overcomes it or ‘bites the dust’ is secondary. Hence, Paul’s last parameter ‘Challenging’ goes for a 9.0/10.0. I take every quality problem as a challenge that needs to be overcome – this is in principle.

Realistically speaking, although I enjoy my job because I am extremely passionate about it, there are more occasions than one when I go into de-motivation mode. I think it’s the passion for the job that pushes me to take a step further and continue my journey of quality. And then there is Quality itself.

I have colleagues who have told me stories of blunder and the complete and continuous lack of commitment of the management to raise the bar of quality. I have told them one thing – ‘whether we remain or not, either now or 5 years down the road or 10 years down the road – Quality is Inevitable’. That’s my belief and that’s what makes me happy. The happiness of seeing the future around the world – A Quality world.

Ciao.

Advertisements

About Sam4Quality
Hey, I'm Sameer Chougle and I've been chosen as one of the Influential Voices of ASQ by ASQ. Quite an honor for me, I must say! I generally don't quite write much about me as I believe 'Beauty remains in the eyes of the beholder'. However, for the beauty to show, someone needs to behold me, so. I am currently engaged as a Quality Assurance Unit Head with a leading construction and contracting company in Kuwait. A Chemical engineer by academics, I soon became a passionate advocate of quality, having consulted 9 companies in Kuwait towards QMS certification. Currently, pursuing a Masters program in operations management, I am also a certified QMS, OHSAS Lead Auditor, EMS Internal Auditor and Six Sigma Green Belt. My simplest and most favored quality tool is Plan-Do-Check-Act (PDCA) - it can be applied to ANY process, and I mean any process --> personal, work, academic, anything! I love mentoring my younger colleagues towards quality, and my guess is they love it too! A lot many educative years down the lane, I'd like to be known as a person 'who did quality in everything, for everything and everyone'! Late last year, I was honored by American Society for Quality as one of the ’40 new Voices of Quality’, and published as a featured candidate in their Nov 2011 issue of Quality Progress magazine.

7 Responses to Happy in the Quality field – A reality check…

  1. Precisely what genuinely influenced u to create Cordless Blinds “Happy in the Quality field – A
    reality check | Maverick SAM”? I personallygenuinely loved the post!
    Thanks for the post ,Julio

  2. Rama Shankar says:

    We love our chosen field, never a dull moment

  3. Excellent!! A true quality professional would be one who stood ground on his beliefs in the most hostile situations. This is inside out!! If you follow your path the rewards will come!!

  4. Bindu says:

    Quality commitment

    thats the spirit!!!

  5. Biju U Nair says:

    Sam, great article… I am Quality Manager with a Global MNC handling a 350 seater Large Account. Can you throw some light on how to deal with un-cooperative project teams, esp, when meeting them physically is a challenge as they are spread across 40+ locations

  6. Sam4Quality says:

    Thanks Ian! Appreciate your comments.

  7. Ian DeWeerd says:

    Great blog post! The passion for your career and the joy you get from your job really shows in your writing. It’s very inspiring to see such happy people in Quality. Keep up the excellent work!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: